1. What makes your socks high quality?

Each pair is crafted using a 200-needle knit, one of the finest gauges in sock-making. This technique creates a smoother, denser fabric with crisp details and a refined feel.

We use jacquard knitting, which allows complex woven patterns rather than printed designs — so the colours never fade or peel.

The yarns are made from a premium blend of 80% combed cotton, 17% nylon, and 3% spandex. This combination offers the perfect balance of softness, breathability, and resilience. Combed cotton provides a smooth, gentle feel against the skin, while nylon adds durability and helps the socks maintain their shape. A touch of spandex ensures a comfortable stretch and secure fit. The result is a refined, long-lasting fabric that stays soft, fresh, and comfortable wear after wear.

To understand why quality is important, please click here.

2. Do you offer unisex socks?

All our socks are designed with a universal fit and versatile style that looks great on everyone. Their colours and patterns are carefully chosen to complement everyday wardrobes — they pair perfectly with blue, grey, or beige pants, and go effortlessly with sneakers or casual shoes.

Whether you’re dressing up or keeping it casual, these socks are made to blend perfectly with your outfit while adding a touch of character. 

3. What size range do your socks cover?

Most of our socks are designed for a universal fit and come in standard men’s and women’s size ranges:

• EU: 39–44
• US Men: 6–10
• US Women: 7.5–11.5
• UK: 5.5–9.5

4. Where are your socks made?

Our socks are thoughtfully designed in Canada and produced by skilled manufacturers in China. We partner only with trusted suppliers who meet international standards, including OEKO-TEX® Standard certification for safety and quality.

5. What makes your brand different?

We combine craftsmanship, comfort, and creativity. Each pair is made with attention to detail — from reinforced toes and heels to unique patterns and colours that celebrate personality and style. Check our story here.

6. How should I care for my socks?

For best results, wash inside-out in cold water and tumble dry on low. Avoid bleach or ironing to preserve colour and elasticity. With proper care, your socks will stay soft and vibrant for years.

7. How long does shipping take?

Orders are processed within 1 to 2 business days.

We offer free weekend pickup and local delivery in Winnipeg for a small fee.

Shipping within Canada usually takes 2 to 7 business days, while international delivery times may vary. You will receive tracking details as soon as your order has been shipped.

More details about our shipping policies can be found here.

8. What’s your return policy?

We want you to love your socks! If you’re not satisfied, you can return unworn items within 14 days for an exchange or a refund of the product cost. You can check our Returns, Refunds and Exchange policies here.

9. Do you support any social or community causes?

We are committed to giving back, as a portion of our proceeds supports local children’s and community initiatives. Check about our Sustainability and Community commitments here.

10. How can I contact you?

You can reach us anytime through our contact form or at customerservice@jorabchic.com. We love hearing from our customers and will get back to you within one business day.